Introduction Shopify Chat
Giving your software the name of an entire Category of software is quite a bold move. Their name”LiveChat” clearly sends a message out:”we would like to shape the marketplace .” We’ll figure out if that is true. Shopify Chat
It’s worth noting that unlike other providers in this space, LiveChat invoices you per concurrent user. That means one seat may be used by multiple agents, which is particularly advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 per month. Should you want more than only four themes and a full discussion history, you should take a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for bigger teams and provides a staffing forecast in Addition to a work scheduler module.” Enterprise” gives you a dedicated account manager in a cost of $149 per month.
We realize that when you make a decision to buy Live Chat Software it is important not just to observe how experts assess it in their reviews, but also to find out whether the real people and companies which buy it are actually satisfied with the item. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, opinions and LiveChat testimonials across a broad range of social networking sites. The information is then presented in an easy to digest form revealing how many people had positive and negative experience with LiveChat. With that information at hand you should be armed to make an informed buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your service and support teams. It comes with tools that you can use for your internet sales and marketing, web analytics, and live customer support or support requirements. The platform enables you and your team to converse with customers and possible customers directly on your sites and in real time.
There are three Major elements of LiveChat — a Online chat window, web-based control panel, and operator application. The operator application has cross-platform capacities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat offers a wide range of features and Capabilities, and probably the most tools among the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, client engagement, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, conversation surveys, and more.
Additionally, it provides real-time website traffic Tracking, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, It’s also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become of the very outstanding enterprise chat solutions relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your visitors in real time. You can check whether they are using shopping cart, or even abandoning an arrangement –and encourage them to talk in case they do. Your helpdesk team agent can talk to more people in less time when compared using a phone representative. The software can quickly generate reports for each of your helpdesk staff representative, analyzing their amount of chats, time spent with a client, or conversation invitations. You get to measure the rate of your group’s answers and assess how to improve your service. Shopify Chat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its own ticketing system built into the platform. For this alone, you gain a substantial edge over the competition, allowing you to quickly resolve customer problems. It does the heavy lifting, which email and phone cannot manage, and lets you remove long queues while engaging clients with your fast replies. Its ticket management capability allows to source tickets from chat and emails, tag tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports that may be used to spot areas that can be optimized and improved. It’s possible to measure chat duration, first reaction times, and queued visitors. These reports, together with staffing prediction, can enable you to adjust the number of brokers to pay for all chats. Clients can also see the amount of chats, attained goals, and client satisfaction levels. With complete visibility over your chat history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options including two chat window types (embedded or pop-up ), six pre-made themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which provides you even greater flexibility and management such as easily altering any portion of the chat window, both in terms of looks in addition to behaviour. You can also add your personal social networking buttons so your customers can reach your fan page straight from chat, and also personalize agent profiles not just with titles and names but also with real photographs to find the best outcomes. Further, you have to utilize engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for customers.
Built for ecommerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce revenue and service providing you not only an efficient and dependable communications platform with your clients, but also aims and revenue tracker. Embedding a few lines of code onto your own sites and you are good to go, permitting a real-time instrument to engage and interact with your visitors or clients, and quantifying the results of those engagement. With support for over 30 languages, compatibility with most browsers, and using native iOS and Android programs, you get anyplace, anytime global access and operation for your internet business. Shopify Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a chat from Jane. He sees at the background she had been requesting a return policy. As he anticipates — she would like to return her shoes. As it’s Simon who copes with yields, Dave transports Jane into Simon. Dave also tags the conversation as”yield”.
Features: discussion background, transfer, tags
Problem: Customers left in their to wonder
Because of LiveChat Software, customer service agent, Dave, checks clients’ activity on the website. He finds John Parker spends some time on a specific product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, so John decides to make a buy. John leaves a positive feedback about company’s customer services.
Characteristics: traffic Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she would like to know what is shop’s return policy. She needs an reply to her question when possible but she does not like making calls. Luckily, she is able to start a chat with a live conversation agent. Jane types inside her question unaware that Dave can already see exactly what she’s writing. As her query is rather a common person, Dave enters a previously saved material, therefore that he doesn’t have to write it on. Jane sends her message and inside a second she gets a link to the return coverage along with a complete explanation of steps she needs to take. She finishes the chat and speeds it as good.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the subsequent SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the specifics a look, and choose the best strategy for your business.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month charged yearly (or $39 billed yearly ) Ideal for fulltime assistance staff
Company Plan: $50 per seat/month billed annually (roughly $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 businesses
LiveChat is among those goods we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We were also surprised that compared to ClickDesk, which we had on our website earlier, the amount of chat requests skyrocketed. Even though we used the same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go into this channel and can be handled more easily by your team with different statuses (open, pending( solved).
It is not the most affordable live chat software but certainly among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were thinking of obtaining a live chat program, I believe that they would have to look no more. Shopify Chat