Giving your software the title of a whole Category of software is quite a daring move. Their name”LiveChat” certainly sends out a message:”we would like to shape the marketplace ” We’ll find out whether that’s true. Sightmax
It is worth noting that unlike other suppliers within this space, LiveChat bills you a concurrent user. That means one chair can be used by multiple agents, which can be particularly advantageous if your team works in shifts.
There are five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 a month. Should you need more than just four topics and a complete discussion history, you should take a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and provides a staffing forecast in Addition to a job scheduler module.” Enterprise” provides you with a dedicated account manager in a cost of $149 a month.
We realize that when you make a decision to buy Live Chat Software it’s important not only to see how pros assess it in their reviews, but also to find out whether the real people and companies that purchase it are really satisfied with the item. That’s why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer reviews, opinions and LiveChat reviews across a broad range of social media sites. The information is then presented in an easy to digest form showing how many individuals had negative and positive experience with LiveChat. With that information at hand you ought to be equipped to make an educated buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Meant for your service and support teams. It comes with tools that you could use for your online sales and marketing, web analytics, and live customer care or service requirements. The platform empowers you and your team to converse with customers and possible customers directly on your websites and in real time.
There are 3 Major components of LiveChat — a Web-based chat window, online control panel, and operator program. The operator program has cross-platform capacities that enable logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a Wide Selection of attributes and Abilities, and probably the greatest number of tools one of the live chat options that we have reviewed. You get value for your money with functions and tools that include not just chat but additionally ticketing, customer participation, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation polls, and more.
In addition, it provides real-time website traffic Tracking, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Besides English, it is also available in Many Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has increased to Become among the most outstanding enterprise chat alternatives relied upon by major global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of different platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention a few.
Summary of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your visitors in real time. You are able to check whether they’re using shopping cart, or abandoning an arrangement –and invite them to chat in case they do. Your helpdesk team agent can speak to more people in less time when compared using a telephone agent. The software can quickly generate reports for every one of your helpdesk staff agent, analyzing their amount of chats, time spent with a client, or chat invitations. You get to assess the rate of your group’s responses and evaluate how to improve your service. Sightmax
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides full help desk functionality with its ticketing platform built into the platform. With this , you acquire a significant edge over the competition, letting you quickly resolve customer issues. It does the heavy lifting, which email and telephone cannot handle, and allows you to get rid of lengthy queues while engaging clients with your quick replies. Its ticket management capacity allows to source tickets from discussion and emails, label tickets, and undertake automated follow-ups.
LiveChat Delivers a wide range of chat and ticket Reports that can be used to spot areas which can be optimized and improved. It’s possible to measure chat duration, first response times, and queued visitors. These reports, together with staffing forecast, can enable you to correct the number of brokers to pay for all chats. Clients can also see the number of chats, achieved goals, and customer satisfaction levels. Having complete visibility over your conversation history and performance metrics allow you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options including two chat window kinds (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor which gives you even greater flexibility and control for example easily changing any portion of the chat window, both regarding appearances in addition to behavior. You can even add your own social networking buttons so that your clients can reach your lover page straight from chat, and even customize agent profiles not only with titles and names but also with actual photos to get the best results. Further, you get to utilize engagement images — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for clients.
Built for e commerce and Customer support
Efficiency is the name of the sport for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce revenue and support that provides not just an efficient and dependable communications platform along with your clients, but also aims and sales tracker. Embedding a couple lines of code on your own sites and you are good to go, permitting a real-time tool to participate and interact with your visitors or customers, and measuring the results of those participation. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anywhere, anytime global access and operation for your online business. Sightmax
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin if he receives a conversation from Jane. He sees in the background that she was requesting a return policy. As he anticipates — she wants to return her shoes. As it’s Simon who deals with yields, Dave transfers Jane to Simon. Dave also tags the conversation as”return”.
Features: discussion history, transfer, tags
Problem: Clients left on their own to wonder
Because of LiveChat Software, customer service representative, Dave, checks customers’ activity on the website. He finds John Parker spends some time on a particular product page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are watertight, therefore John decides to make a purchase. John leaves a favorable feedback about company’s customer service.
Characteristics: visitors Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to know what is shop’s return policy. She needs an reply to her question when possible but she doesn’t like making calls. Fortunately, she is able to begin a conversation with a live chat agent. Jane types inside her question unaware that Dave can see what she is writing. As her question is quite a common one, Dave enters a previously saved message, therefore he does not have to write it on. Jane sends her message and within a second she receives a URL to the return coverage and a complete explanation of steps she should take. She finishes the conversation and rates it as great.
Characteristics: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the subsequent SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics that a look, and choose the best strategy for your business.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month billed annually (or $39 billed yearly ) Ideal for full-time assistance team
Company Plan: $50 each seat/month billed annually (roughly $59 billed monthly) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed just per year Ideal for Fortune 500 companies
LiveChat is among the goods we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We were also surprised that compared to ClickDesk, which we had on our site earlier, the number of chat requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your new ticketing system. Offline messages go into this station and can be handled more easily by your group with various statuses (open, pending, solved).
It’s not the most affordable live chat software but surely one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were thinking of obtaining a live chat software, I believe they would need to look no further. Sightmax