Intro Start Live Chat
Giving your applications the name of a whole Category of applications is rather a daring move. Their name”LiveChat” certainly sends a message out:”we want to shape the market” We’ll figure out whether that’s true. Start Live Chat
It’s worth noting that unlike other providers within this space, LiveChat invoices you per concurrent user. That means one seat may be used by multiple agents, which can be particularly advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: their affordable bundle”Starter” is priced at $16 a month. Should you want more than just four themes and a full discussion history, you ought to have a look at the”Team” ($33) program. The”Business” ($50) grade is designed for bigger teams and provides a staffing prediction in Addition to a work scheduler module” Enterprise” provides you with a dedicated account manager in a price of $149 a month.
We know that when you make a decision to Purchase Live Chat Software it’s important not just to see how pros assess it in their reviews, but also to discover if the real people and companies that buy it are actually satisfied with the item. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat reviews across a broad selection of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative encounter with LiveChat. With that information at hand you ought to be armed to make an informed buying decision that you won’t repent.
LiveChat is a chat and help desk program Intended for your support and service teams. It includes tools that you can use for your online sales and marketing, web analytics, and live customer care or service requirements. The platform enables you and your staff to converse with clients and potential clients directly on your websites and in real time.
There are 3 main components of LiveChat — a Online chat window, web-based control panel, and operator application. The operator application has cross-platform capabilities that enable logging in and chatting with visitors via mobile and desktop devices.
LiveChat Delivers a wide range of features and Capabilities, and likely the most tools among the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, client engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat polls, and more.
Additionally, it provides real-time Site traffic Monitoring, dashboards and statistics, efficiency analysis, and custom/standard or interactive reports. Besides English, It’s also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become among the most outstanding enterprise chat solutions relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of other applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention some.
Summary of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily monitor your traffic in real time. You can check if they are utilizing shopping cart, or abandoning an arrangement –and invite them to talk in case they do. Your helpdesk team representative can speak to more people in less time compared with a phone agent. The program can quickly generate reports for every one of your helpdesk team representative, analyzing their number of chats, time spent with a client, or conversation invitations. You get to assess the speed of your group’s responses and assess how to improve your service. Start Live Chat
Integrated ticketing system
While other similar systems offer only basic live Chat with a couple extras, Live Chat provides complete help desk performance with its ticketing system built into the stage. For this alone, you acquire a significant edge over your competitors, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and telephone can’t manage, and allows you to get rid of lengthy queues while engaging clients with your fast replies. Its ticket management capacity allows to supply tickets from chat and emails, tag tickets, and undertake automated follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports which may be used to identify areas that can be optimized and improved. It is possible to quantify chat duration, first reaction times, and queued visitors. These reports, along with staffing forecast, can help you correct the number of brokers to pay for all chats. Customers may also see the amount of chats, achieved goals, and client satisfaction levels. Having complete visibility over your chat history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options including two chat window types (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and management such as readily changing any part of the chat window, both in terms of looks in addition to behaviour. You could also add your own social networking buttons so your clients can reach your lover page straight from discussion, and even customize agent profiles not only with names and titles but also with real photographs to get the best results. Further, you have to use engagement images — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for ecommerce and Customer support
Efficiency is the name of this sport for LiveChat. As Such, it is an perfect online chat software tool for e-commerce revenue and support that provides not just an efficient and reliable communications platform along with your clients, but also aims and sales tracker. Embedding a few lines of code onto your own sites and you are good to go, allowing a real-time tool to participate and interact with your visitors or customers, and measuring the results of these participation. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anywhere, anytime global access and operation for your online business. Start Live Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a chat from Jane. He sees at the history she was requesting a return policy. As he anticipates — she wants to return her sneakers. As it is Simon who copes with yields, Dave transfers Jane to Simon. Dave also tags the conversation as”yield”.
Characteristics: discussion history, transfer, tags
Problem: Customers left in their to wonder
Because of LiveChat Software, customer support agent, Dave, checks customers’ action on the site. He finds John Parker spends some time on a specific product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a buy. John leaves a positive feedback about business’s customer service.
Characteristics: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she would like to know what’s shop’s return policy. She wants an answer to her question as soon as possible but she doesn’t enjoy making calls. Luckily, she can start a chat with a live chat agent. Jane types inside her question oblivious that Dave can already see exactly what she’s writing. As her question is quite a common one, Dave enters a previously saved material, so he does not need to write it on. Jane sends her message and inside a second she receives a link to the return coverage along with a complete explanation of steps she needs to take. She finishes the chat and rates it as great.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat offers the following SMB and enterprise pricing packages for users to pick from. A 30-day free trial is also available. Give the details that a look, and select the best plan for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month charged annually (or $39 billed yearly ) Ideal for fulltime support team
Company Plan: $50 each seat/month billed yearly (roughly $59 billed monthly) Ideal for client service section
Enterprise Plan: $149 Per seat/month billed just annually great for Fortune 500 businesses
LiveChat is one of the products we thoroughly enjoyed reviewing. It just works really well and is fun to use. We’re surprised that compared to ClickDesk, which we had on our site earlier, the amount of discussion requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go directly into this station and can be managed more easily by your team with different statuses (open( pending( solved).
It is not the most affordable live chat applications but certainly one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is just fantastic. If Apple were ever thinking of obtaining a live chat software, I believe they would have to look no more. Start Live Chat