Introduction Tech Support Chat Software
Giving your software the name of a whole Category of applications is rather a daring move. Their name”LiveChat” certainly sends out a message:”we want to shape the marketplace .” We’ll find out if that is true. Tech Support Chat Software
It’s worth noting that unlike other suppliers within this space, LiveChat invoices you per concurrent user. That means one chair can be used by numerous agents, which can be particularly advantageous if your team works in changes.
There are five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 per month. If you need more than only four topics and a complete discussion history, you ought to have a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for larger teams and provides a staffing forecast in Addition to a job scheduler module.” Enterprise” gives you a dedicated account manager at a cost of $149 per month.
We know that when you make a decision to buy Live Chat Software it is important not just to observe how pros evaluate it in their reviews, but also to find out whether the real people and businesses which buy it are really happy with the product. That is why we’ve created our behavior-based Client Satisfaction Algorithm” that collects customer reviews, comments and LiveChat reviews across a wide range of social media websites. The data is then presented in an easy to digest form showing how many people had negative and positive encounter with LiveChat. With that information at hand you should be equipped to make an informed buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your service and support teams. It includes tools which you can use for your online sales and marketing, web analytics, and live customer support or support requirements. The platform empowers you and your staff to talk to clients and possible customers directly on your sites and in real time.
There are three Major elements of LiveChat — a Online chat window, online control panel, and operator program. The operator program has cross platform capabilities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat offers a wide range of features and Abilities, and likely the most number of tools among the live chat options that we have reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, customer engagement, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation polls, and more.
In addition, it provides real-time website traffic Monitoring, dashboards and data, efficiency analysis, and custom/standard or interactive reports. Aside from English, it is also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become of the very outstanding enterprise chat alternatives relied upon by leading global brands like Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with heaps of different platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your traffic in real time. You are able to check if they are using shopping cart, or even abandoning an order–and invite them to chat in case they do. Your helpdesk team agent can talk to more people in less time when compared with a phone representative. The software can quickly generate reports for each of your helpdesk staff agent, analyzing their number of chats, time spent with a customer, or chat invitations. You get to measure the rate of your team’s responses and evaluate how to improve your ceremony. Tech Support Chat Software
Integrated ticketing system
While other comparable systems provide only basic live Chat with a few extras, Live Chat provides full help desk functionality with its ticketing platform built into the stage. For this , you acquire a significant edge over your competitors, letting you quickly resolve customer issues. It’s the heavy lifting, which email and phone cannot manage, and allows you to remove lengthy queues while engaging clients with your quick answers. Its ticket management capability allows to supply tickets from chat and emails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a wide range of negotiation and ticket Reports that may be used to spot areas that may be optimized and improved. It’s possible to measure chat length, first reaction times, and queued visitors. These reports, together with staffing prediction, can help you adjust the number of brokers to pay for all chats. Customers may also find the amount of chats, achieved goals, and customer satisfaction levels. With complete visibility within your chat history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window types (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which gives you greater flexibility and control for example easily altering any portion of the chat window, both regarding appearances in addition to behavior. You can even add your own social media buttons so your customers can reach your fan page directly from discussion, and even customize agent profiles not only with titles and names but also with real photographs to get the best results. Further, you get to utilize engagement images — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for customers.
Built for ecommerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it is an ideal online chat program tool for e-commerce revenue and support that provides not just an efficient and dependable communications platform with your clients, but also goals and sales tracker. Embedding a couple lines of code on your own sites and you’re good to go, allowing a real-time tool to engage and interact with your customers or customers, and quantifying the outcomes of those engagement. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anyplace, anytime worldwide access and functionality for your online business. Tech Support Chat Software
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a conversation from Jane. He sees in the history that she was requesting a return policy. As he anticipates — she would like to return her sneakers. As it is Simon who deals with returns, Dave transfers Jane to Simon. Dave also tags the conversation as”yield”.
Characteristics: discussion background, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer service agent, Dave, checks clients’ action on the site. He notices that John Parker spends some time on a specific merchandise page and decides to approach him to offer some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, therefore John decides to make a buy. John leaves a positive comments about company’s customer service.
Features: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to understand what’s store’s return policy. She needs an reply to her question when possible but she does not like making calls. Fortunately, she is able to start a conversation with a live chat representative. Jane types inside her question oblivious that Dave can already see what she is writing. As her query is quite a common one, Dave enters a previously saved material, therefore that he does not have to write it over. Jane sends her message and inside a second she receives a link to the return policy along with a full explanation of steps she needs to take. She finishes the conversation and speeds it as good.
Features: live chat, Message sneak-peek, canned responses, representative rating
LiveChat offers the subsequent SMB and business pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics that a look, and select the best strategy for your company.
Starter Plan: $16 each seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month billed yearly (roughly $39 billed monthly) Ideal for fulltime assistance staff
Business Plan: $50 per seat/month billed yearly (roughly $59 billed monthly) Ideal for customer service department
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 companies
LiveChat is one of the products we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We were surprised that compared to ClickDesk, which we had on our site before, the amount of chat requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the brand new ticketing system. Offline messages go directly into this channel and can be managed more easily by your team with different statuses (open, pending, solved).
It’s not the most affordable live chat software but certainly one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is simply fantastic. If Apple were ever thinking of obtaining a live chat program, I think that they would have to look no further. Tech Support Chat Software