Intro The Live Cat
Giving your software the title of an entire Category of software is quite a daring move. Their title”LiveChat” clearly sends out a message:”we would like to shape the market.” We are going to figure out whether that is true. The Live Cat
It’s worth noting that unlike other suppliers in this area, LiveChat bills you a concurrent user. That means one chair may be used by numerous agents, which is particularly advantageous if your team works in changes.
You will find five different pricing tiers to choose from: their affordable package”Starter” is priced at $16 per month. Should you need more than just four themes and a complete discussion history, you ought to take a look at the”Team” ($33) plan. The”Business” ($50) tier is designed for larger teams and provides a staffing forecast in Addition to a job scheduler module.” Enterprise” provides you with a dedicated account manager in a price of $149 per month.
We know that when you create a decision to Purchase Live Chat Software it is important not just to observe how pros assess it in their reviews, but also to find out if the actual people and businesses that buy it are really satisfied with the item. That is why we’ve established our behavior-based Client Satisfaction Algorithm” that gathers customer testimonials, opinions and LiveChat testimonials across a wide selection of social networking sites. The data is then presented in an easy to digest form revealing how many individuals had positive and negative encounter with LiveChat. With that information at hand you ought to be equipped to make an informed buying decision that you won’t repent.
LiveChat is a chat and help desk program Intended for your service and support teams. It comes with tools that you can use for your internet sales and promotion, web analytics, and live customer support or support requirements. The platform enables you and your staff to talk with customers and potential clients directly on your sites and in real time.
There are 3 main elements of LiveChat — a Online chat window, web-based control panel, and operator program. The operator application has cross-platform capabilities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat Delivers a Wide Selection of attributes and Abilities, and likely the most number of tools among the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not only chat but also ticketing, client engagement, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, chat polls, and more.
In addition, it provides real-time Site traffic Tracking, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, it is also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has increased to Become among the very outstanding enterprise chat solutions relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of other platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your traffic in real time. You can check whether they are utilizing shopping cart, or abandoning an order–and encourage them to chat if they do. Your helpdesk team representative can talk to more people in less time when compared with a phone agent. The program can quickly create reports for each of your helpdesk team agent, analyzing their number of chats, time spent with a client, or chat invitations. You get to assess the rate of your group’s answers and evaluate how to improve your service. The Live Cat
Integrated ticketing system
While other comparable systems offer only basic live Chat with a couple extras, Live Chat provides full help desk functionality with its ticketing platform built into the platform. With this , you gain a significant edge over your competitors, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and phone can’t handle, and allows you to remove long queues while engaging customers with your fast replies. Its ticket management capability allows to source tickets from chat and mails, tag tickets, and undertake automated follow-ups.
LiveChat offers a wide range of negotiation and ticket Reports that can be used to identify areas which may be optimized and improved. It is possible to quantify chat length, first response times, and traffic traffic. These reports, along with staffing forecast, can help you adjust the number of brokers to cover all chats. Clients can also find the number of chats, achieved goals, and client satisfaction levels. With complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and performance to be more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window types (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you greater flexibility and control such as easily altering any part of the chat window, both in terms of looks as well as behavior. You could also add your own social networking buttons so that your customers can reach your fan page directly from discussion, and also personalize agent profiles not only with names and titles but also with actual photos to find the best outcomes. Further, you have to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for customers.
Constructed for ecommerce and Customer care
Efficiency is the name of the sport for LiveChat. As Such, it is an perfect online chat software tool for e-commerce revenue and support that provides not just an efficient and reliable communications platform along with your customers, but also aims and revenue tracker. Embedding a few lines of code onto your own sites and you’re good to go, permitting a real-time tool to participate and interact with your customers or clients, and measuring the outcomes of these engagement. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android programs, you get anyplace, anytime worldwide access and operation for your internet business. The Live Cat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a conversation from Jane. He sees in the background that she had been asking for a return policy. As he expects — she wants to reunite her sneakers. As it’s Simon who copes with returns, Dave transfers Jane to Simon. Dave also tags the chat because”return”.
Features: discussion background, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks clients’ activity on the site. He notices that John Parker spends some time on a particular merchandise page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are watertight, so John decides to make a purchase. John leaves a favorable feedback about business’s customer service.
Features: traffic Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to know what’s shop’s return policy. She needs an answer to her question as soon as possible but she doesn’t like making calls. Luckily, she can begin a chat with a live chat agent. Jane types inside her question unaware that Dave can see exactly what she’s writing. As her question is rather a common person, Dave enters a previously saved message, so he does not have to write it on. Jane sends her message and within a second she gets a URL to the return policy along with a complete explanation of steps she needs to take. She completes the chat and rates it as good.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the following SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics that a look, and select the best plan for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 per seat/month charged annually (or $39 billed yearly ) Ideal for full-time assistance staff
Business Plan: $50 per seat/month billed annually (or $59 billed yearly ) Ideal for client support department
Enterprise Plan: $149 Per seat/month billed only annually great for Fortune 500 companies
LiveChat is among the products we thoroughly enjoyed reviewing. It only works really well and is fun to use. We’re surprised that compared to ClickDesk, which we had on our website before, the amount of chat requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your new ticketing system. Offline messages go directly into this station and can be handled more easily by your group with different statuses (open( pending( solved).
It is not the most affordable live chat software but surely among the best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their software is just fantastic. If Apple were ever thinking of obtaining a live chat program, I think they would have to look no further. The Live Cat