Giving your software the title of a whole Category of applications is quite a bold move. Their title”LiveChat” certainly sends out a message:”we would like to shape the market” We are going to find out if that’s true. Thelivechatsoftware
It is worth noting that unlike other suppliers in this space, LiveChat bills you a concurrent user. That means one chair may be used by multiple agents, which is very advantageous if your team works in shifts.
There are five different pricing tiers to choose from: the most affordable bundle”Starter” is priced at $16 a month. Should you need more than just four themes and a complete chat history, you should have a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and adds a staffing prediction in Addition to a work scheduler module.” Enterprise” provides you with a dedicated account manager in a price of $149 per month.
We realize that when you create a decision to Purchase Live Chat Software it is important not just to observe how pros assess it in their reviews, but also to find out whether the real people and businesses which buy it are really happy with the product. That’s why we’ve created our behavior-based Client Satisfaction Algorithm” that collects customer testimonials, opinions and LiveChat reviews across a wide selection of social media websites. The data is then presented in an easy to digest form showing how many individuals had positive and negative encounter with LiveChat. With that information at hand you should be armed to make an educated buying decision that you won’t regret.
LiveChat is a chat and help desk application Meant for your support and service teams. It comes with tools that you could use for your online sales and promotion, web analytics, and live customer support or service requirements. The platform empowers you and your team to converse with clients and potential clients directly on your sites and in real time.
There are 3 Major elements of LiveChat — a Web-based chat window, online control panel, and operator application. The operator application has cross-platform capabilities that enable logging in and chatting with people via mobile and desktop devices.
LiveChat Delivers a Wide Selection of attributes and Abilities, and probably the most number of tools one of the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, client engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat polls, and much more.
Additionally, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, It’s also available in several major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become among the very outstanding enterprise chat solutions relied upon by major global brands like Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with heaps of different platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name a few.
Summary of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your visitors in real time. You can check whether they are using shopping cart, or abandoning an order–and encourage them to talk in case they do. Your helpdesk team agent can talk to more people in less time compared with a phone agent. The program can quickly generate reports for each of your helpdesk staff representative, analyzing their number of chats, time spent with a client, or conversation invitations. You get to measure the rate of your group’s answers and evaluate how to improve the ceremony. Thelivechatsoftware
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides full help desk performance with its ticketing platform built into the stage. With this alone, you acquire a substantial edge over your competitors, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and phone can’t handle, and allows you to remove long queues while engaging clients with your fast answers. Its ticket management capability allows to supply tickets from chat and emails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of chat and ticket Reports that may be used to identify areas that may be optimized and improved. It is possible to quantify chat duration, first response times, and queued visitors. These reports, along with staffing prediction, can enable you to correct the amount of brokers to pay for all chats. Customers may also find the amount of chats, achieved goals, and customer satisfaction levels. With complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your customer’s needs.
With LiveChat, you get a Complete suite of Customization options such as two chat window types (embedded or pop-up ), six different themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which provides you even greater flexibility and control for example easily changing any part of the chat window, both in terms of looks in addition to behaviour. You could even add your own social networking buttons so that your customers can reach your fan page straight from chat, and even personalize agent profiles not just with names and titles but also with actual photographs to get the best outcomes. Further, you get to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for e commerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it is an perfect online chat software tool for e-commerce revenue and support that provides not only an efficient and dependable communications platform along with your clients, but also aims and sales tracker. Embedding a few lines of code onto your sites and you’re good to go, permitting a real-time tool to participate and interact with your customers or clients, and measuring the results of those participation. With support for over 30 languages, compatibility with all browsers, and having native iOS and Android apps, you get anyplace, anytime global access and functionality for your online business. Thelivechatsoftware
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a conversation from Jane. He sees in the background she had been asking for a return policy. As he expects — she wants to reunite her shoes. As it’s Simon who deals with returns, Dave transfers Jane into Simon. Dave also tags the conversation as”return”.
Features: discussion history, transfer, tags
Problem: Customers left on their own to wonder
Because of LiveChat Software, customer support agent, Dave, checks clients’ action on the site. He finds John Parker spends some time on a particular product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are watertight, so John decides to make a purchase. John leaves a favorable feedback about company’s customer services.
Features: visitors Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she would like to know what is shop’s return policy. She needs an answer to her question when possible but she does not like making calls. Fortunately, she is able to start a conversation with a live chat agent. Jane types in her question oblivious that Dave can already see exactly what she’s writing. As her question is rather a common one, Dave enters a previously saved message, so he doesn’t need to write it on. Jane sends her message and within a second she receives a link to the return policy and a full explanation of steps she needs to take. She finishes the chat and rates it as great.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat offers the following SMB and enterprise pricing bundles for users to pick from. A 30-day free trial is also available. Give the specifics that a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed annually (or $39 billed monthly) Ideal for full-time assistance team
Business Plan: $50 per seat/month billed yearly (or $59 billed yearly ) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed just annually great for Fortune 500 companies
LiveChat is among the products we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We were also surprised that compared to ClickDesk, which we had on our site earlier, the number of chat requests skyrocketed. Even though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go directly into this channel and can be managed more easily by your team with various statuses (open( pending, solved).
It is not the cheapest live chat software but certainly among the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their applications is simply fantastic. If Apple were ever thinking of obtaining a live chat software, I believe they would need to look no further. Thelivechatsoftware