Introduction Website Support Chat
Giving your software the name of an entire Category of applications is quite a daring move. Their title”LiveChat” certainly sends out a message:”we would like to shape the market.” We are going to find out whether that’s true. Website Support Chat
It’s worth noting that unlike other suppliers in this space, LiveChat bills you per concurrent user. That means one chair can be used by numerous agents, which can be particularly advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: their most affordable package”Starter” is priced at $16 a month. If you want more than only four themes and a complete chat history, you ought to take a peek at the”Team” ($33) program. The”Business” ($50) tier is designed for bigger teams and adds a staffing prediction as well as a work scheduler module.” Enterprise” gives you a dedicated account manager in a price of $149 per month.
We realize that when you make a decision to Purchase Live Chat Software it is important not just to observe how pros evaluate it in their reviews, but also to discover whether the actual people and companies that purchase it are actually happy with the product. That’s why we’ve established our behavior-based Customer Satisfaction Algorithm” that collects customer reviews, comments and LiveChat reviews across a wide selection of social media sites. The information is then presented in an easy to digest form revealing how many people had negative and positive encounter with LiveChat. With that information at hand you should be equipped to make an informed buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your service and support teams. It comes with tools that you could use for your online sales and promotion, web analytics, and live customer support or support requirements. The platform empowers you and your staff to talk with customers and possible clients directly on your websites and in real time.
There are three main components of LiveChat — a Web-based chat window, online control panel, and operator program. The operator program has cross-platform capabilities that allow logging in and chatting with visitors via mobile and desktop devices.
LiveChat offers a Wide Selection of attributes and Abilities, and likely the greatest tools among the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, client engagement, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, data security, geo-tagging, co-browsing, chat surveys, and much more.
In addition, it provides real-time Site traffic Tracking, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Besides English, It’s also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become of the most outstanding enterprise chat alternatives relied upon by major international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of other platforms and applications, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Monitoring
With LiveChat, you can also easily track your traffic in real time. You are able to check if they are using shopping cart, or even abandoning an arrangement –and encourage them to chat if they do. Your helpdesk team agent can talk to more people in less time when compared with a phone agent. The software can quickly create reports for each of your helpdesk staff agent, analyzing their number of chats, time spent with a client, or chat invitations. You get to assess the speed of your group’s answers and evaluate how to improve the service. Website Support Chat
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides full help desk functionality with its ticketing system built into the stage. With this , you gain a significant advantage over the competition, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and telephone can’t manage, and allows you to remove long queues while engaging clients with your fast answers. Its ticket management capacity allows to supply tickets from chat and emails, label tickets, and undertake automated follow-ups.
LiveChat offers a wide range of chat and ticket Reports that may be used to spot areas that may be improved and optimized. It’s possible to measure chat duration, first reaction times, and traffic traffic. These reports, along with staffing forecast, can help you correct the amount of brokers to cover all chats. Customers can also see the amount of chats, attained goals, and client satisfaction levels. Having complete visibility within your conversation history and performance metrics enable you to fine tune your workflows and performance to be more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window types (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you greater flexibility and control such as readily altering any part of the chat window, both regarding looks in addition to behavior. You can even add your own social networking buttons so that your customers can reach your fan page straight from chat, and even customize agent profiles not only with names and titles but also with real photographs to get the best results. Further, you have to utilize engagement images — eye-catching visuals and custom greetings and buttons — to enable an even more compelling experience for clients.
Constructed for ecommerce and Customer care
Efficiency is the name of the sport for LiveChat. As Such, it’s an perfect online chat software tool for e-commerce revenue and support providing you not just an efficient and reliable communications platform along with your customers, but also aims and sales tracker. Embedding a couple lines of code onto your own sites and you are good to go, allowing a real-time instrument to engage and interact with your visitors or customers, and measuring the outcomes of those participation. With support for over 30 languages, compatibility with most browsers, and using native iOS and Android apps, you get anyplace, anytime global access and functionality for your internet business. Website Support Chat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he gets a chat from Jane. He sees at the background that she had been asking for a return policy. As he anticipates — she would like to reunite her sneakers. As it’s Simon who deals with yields, Dave transports Jane into Simon. Dave also tags the conversation because”yield”.
Characteristics: discussion history, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks customers’ activity on the site. He notices that John Parker spends some time on a specific product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are watertight, therefore John decides to make a purchase. John leaves a favorable comments about company’s customer services.
Characteristics: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New shoes but she want to understand what is shop’s return policy. She wants an reply to her question as soon as possible but she does not like making calls. Luckily, she is able to start a conversation with a live chat representative. Jane types inside her question oblivious that Dave can see exactly what she’s writing. As her question is quite a common person, Dave enters a previously saved message, so he does not have to write it on. Jane sends her message and inside a second she receives a link to the return policy along with a full explanation of steps she should take. She completes the conversation and rates it as great.
Features: live chat, Message sneak-peek, canned answers, representative rating
LiveChat offers the subsequent SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged yearly (roughly $39 billed yearly ) Ideal for fulltime assistance staff
Business Plan: $50 per seat/month billed yearly (or $59 billed monthly) Ideal for client service section
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 companies
LiveChat is among the products we thoroughly enjoyed reviewing. It just works really well and is enjoyable to use. We were also surprised that in comparison to ClickDesk, which we had on our site before, the number of chat requests skyrocketed. Though we used the exact same setup (automatic activate after 3 minutes).
A quality that sets them apart from their competition is your brand new ticketing system. Offline messages go into this station and can be handled more easily by your team with various statuses (open, pending, solved).
It’s not the most affordable live chat software but surely among the best. Their support is top notch and, at the risk of repeating myself: the user-experience with their software is just fantastic. If Apple were thinking of acquiring a live chat software, I think that they would have to look no further. Website Support Chat