Giving your software the name of a whole Category of applications is quite a bold move. Their name”LiveChat” certainly sends out a message:”we would like to shape the market” We are going to figure out whether that is true. Zopim
It’s worth noting that unlike other providers in this space, LiveChat bills you per concurrent user. That means one seat may be used by numerous agents, which can be particularly advantageous if your team works in changes.
You will find five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 a month. Should you need more than just four themes and a complete discussion history, you should take a peek at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and provides a staffing forecast as well as a job scheduler module.” Enterprise” gives you a dedicated account manager in a price of $149 a month.
We know that when you make a decision to buy Live Chat Software it is important not only to see how experts evaluate it in their reviews, but also to discover whether the real people and companies which buy it are actually happy with the item. That is why we’ve established our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, opinions and LiveChat reviews across a broad range of social networking sites. The data is then presented in an easy to digest form revealing how many people had negative and positive encounter with LiveChat. With that information at hand you should be equipped to make an educated buying decision that you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Intended for your support and service teams. It includes tools that you can use for your online sales and marketing, web analytics, and live customer support or service requirements. The platform enables you and your staff to converse to clients and possible clients directly on your websites and in real time.
There are three Major elements of LiveChat — a Web-based chat window, online control panel, and operator application. The operator application has cross-platform capacities that allow logging in and chatting with people via desktop and mobile devices.
LiveChat offers a wide range of features and Capabilities, and probably the greatest number of tools among the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, client engagement, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, chat polls, and more.
In addition, it provides real-time Site traffic Tracking, dashboards and statistics, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, it is also available in Many major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade today, LiveChat has increased to Become of the very outstanding enterprise chat solutions relied upon by major global brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It functions and integrates with dozens of different applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your visitors in real time. You are able to check if they are using shopping cart, or abandoning an order–and invite them to chat if they do. Your helpdesk team agent can talk to more people in less time compared using a telephone agent. The software can quickly generate reports for each of your helpdesk staff agent, analyzing their amount of chats, time spent with a client, or conversation invitations. You get to measure the rate of your team’s answers and assess how to improve the service. Zopim
Integrated ticketing system
While other similar systems provide only basic live Chat with a couple extras, Live Chat provides full help desk functionality with its own ticketing platform built into the platform. With this , you gain a substantial edge over the competition, allowing you to quickly resolve customer issues. It’s the heavy lifting, which email and phone cannot manage, and allows you to remove long queues while engaging clients with your quick answers. Its ticket management capability allows to source tickets from chat and emails, label tickets, and undertake automated follow-ups.
LiveChat Delivers a wide range of negotiation and ticket Reports which can be used to identify areas which may be improved and optimized. It is possible to measure chat duration, first response times, and traffic traffic. These reports, along with staffing forecast, can help you adjust the amount of brokers to pay for all chats. Clients may also find the number of chats, achieved goals, and client satisfaction levels. With complete visibility within your chat history and performance metrics allow you to fine tune your workflows and performance to be more responsive to your client’s needs.
With LiveChat, you get a full package of Customization options including two chat window kinds (pop-up or embedded), six different themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and control such as readily changing any portion of the chat window, both regarding looks as well as behaviour. You could also add your personal social networking buttons so that your customers can reach your fan page straight from discussion, and even customize agent profiles not only with names and titles but also with actual photographs to find the best results. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to enable an even more compelling experience for customers.
Constructed for e commerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it’s an ideal online chat program tool for e-commerce sales and support providing you not just an efficient and dependable communications platform along with your customers, but also goals and revenue tracker. Embedding a couple lines of code on your own sites and you’re good to go, allowing a real-time instrument to engage and interact with your customers or clients, and measuring the results of those engagement. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anyplace, anytime global access and functionality for your internet business. Zopim
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a chat from Jane. He sees at the history that she had been requesting a return policy. As he expects — she would like to reunite her sneakers. As it’s Simon who deals with yields, Dave transfers Jane into Simon. Dave also tags the conversation as”return”.
Characteristics: discussion background, transfer, tags
Problem: Customers left in their to wonder
Thanks to LiveChat Software, customer service agent, Dave, checks clients’ activity on the website. He notices that John Parker spends some time on a specific product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a positive comments about business’s customer services.
Features: visitors Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New shoes but she would like to understand what’s store’s return policy. She wants an answer to her question when possible but she doesn’t enjoy making calls. Luckily, she can begin a conversation with a live conversation agent. Jane types inside her question oblivious that Dave can already see exactly what she is writing. As her query is quite a common person, Dave enters a previously saved message, therefore he does not have to write it on. Jane sends her message and inside a second she receives a URL to the return coverage and a full explanation of steps she needs to take. She finishes the conversation and rates it as great.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the following SMB and business pricing packages for users to pick from. A 30-day free trial is also available. Give the specifics a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month billed yearly (or $39 billed monthly) Ideal for full-time assistance team
Company Plan: $50 each seat/month billed yearly (roughly $59 billed yearly ) Ideal for customer service section
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 companies
LiveChat is one of those products we thoroughly enjoyed reviewing. It only works really well and is enjoyable to use. We’re surprised that in comparison to ClickDesk, which we had on our site earlier, the number of discussion requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go into this station and can be managed more easily by your group with different statuses (open( pending( solved).
It’s not the most affordable live chat applications but surely among the very best. Their support is top notch and, at the risk of repeating myself: the user-experience with their applications is just fantastic. If Apple were thinking of obtaining a live chat software, I believe they would need to look no further. Zopim